Get in touch first
If an item is damaged, incorrect or does not arrive as expected, contact us with your order number and a description. We will explain the available next steps and any return instructions. Please do not return items to an address you have not confirmed with us.
Check item-specific conditions
Personalized, perishable and hygiene-sensitive items can have different return conditions. Any applicable return window, exclusions, return shipping responsibility and refund timing must be supplied with the live product or order. Nothing on this page removes rights you have under applicable law.
Payment records
Where a refund is due, it is normally returned through the original payment method. Review checkout orders do not involve collected funds.